Frequently Asked Questions

What is your success rate?

Our success rate is very high for patients who:

  • Are honest with their physician and staff regarding their history
  • Actively participate in group and individual therapy
  • Complete all of their assignments
  • Follow the physician’s orders
  • Are committed to restoring important relationships with family and friends
  • Incorporate the appropriate diet and exercise recommendations; and
  • Follow the detailed discharge and aftercare plan.

Do you take insurance?

We accept Medicare, Medicaid HMOs, TRICARE and most commercial plans, including HMOs and PPOs. Normal deductible and co-pays apply. All assessments are provided free of charge.

If my insurance doesn’t cover treatment, how can I afford it?

Can you afford not to invest in your family and your future? The personal risks and costs associated with untreated mental illness or behavioral health issues are high. According to a study by the University of Maryland, more than half the patients admitted to general hospitals with mental health issues have concurrent medical problems.

Not only do you jeopardize important personal and professional relationships, you put your physical health at risk. Your mental health treatment deserves the same care as you give to other major health conditions, many of which may result when mental health treatment is neglected.

Compare the costs of treatment to the following costs:

  • A liver transplant due to excessive alcohol abuse
  • The court costs associated with one DUI
  • Heart attacks and stomach ulcers associated with untreated stress and depression

What makes Wekiva different from other treatment centers?

Wekiva Springs offers gender specific treatment for men and women, when appropriate. Men and women have very different issues and different treatment needs. According to the National Women’s Health Report, there are significant differences between men and women when it comes to treatment for mental health issues. Women face barriers to treatment for their disorder including childcare responsibilities and the stigma of being considered weak rather than sick. Women have a clearer pattern of self-medication and are more likely to use a combination of drugs and alcohol.

In addition, Wekiva Springs Center has created unique inpatient and outpatient programs for seniors with mental health or dual diagnosis disorders. This setting is designed as a place where patients can thrive in an intimate, age specific and non-confrontational group of peers.

How do I refer a patient and how will I get updated on their progress?

If you are a provider who refers a patient to Wekiva Springs, we want you to be an integral part of our treatment team. At a minimum, we will provide you with clinical updates throughout the treatment process, and will be happy to communicate in a way that is convenient for you.

Referrals can be made 24/7 by calling (904) 296-3533 or toll free (877) 339-6636. Patients may make appointments or walk-in.

How long do I have to stay?

At Wekiva Springs Center, we provide customized care to meet your individual needs. While we do have basic schedules, each patient will have a different treatment plan. You will meet with your treatment team on a frequent basis to discuss your needs and you will jointly determine the length of stay that is optimal for your recovery.

I don’t feel comfortable sharing a room. Are private rooms available?

For your safety, we do not allow patients to have private rooms. As you progress through treatment, it will be important for you to have the support of others around you. Please know that our staff takes great care in assigning roommates that we feel will support and enhance your therapeutic process. Only under special circumstances will a private room be made available. Please discuss this with your admissions counselor.

When can I visit my loved ones?

View our visiting hours here.

Are you or a loved one seeking care?
Please use this form for medical inquiries only. For any general questions, please call us at 904-296-3533.
Contact Us
Wekiva Springs Center - 3947 Salisbury Rd. Jacksonville, FL 32216
  • +1 (866) 234 - 6847
  • +1 (904) 296 - 3533